Network Security Team Leader | BPCE-IT

Main Responsibilities:

• Team Leadership:
  • Lead and mentor a team of network security specialists, fostering a collaborative and motivating work environment.
  •  Organize weekly meetings to assess team performance, address issues, and encourage innovation.
• Project and Team Management:
  • Act as Squad Lead to coordinate network security projects, ensuring objectives are met within deadlines.
  • Manage exceptions and specific client requests while ensuring compliance with security standards and company policies.
• Service Delivery Management:
  • Ensure the quality and continuity of network security services provided to clients.
  • Handle management escalations and client feedback to quickly resolve incidents and concerns.
  • Oversee ticket management (incidents and requests), ensuring rigorous follow-up and effective communication with clients.
• Technical Expertise:
  • Provide technical expertise in the field of network security, staying updated on the latest trends and technologies.
  • Act as a technical reference for the team, offering guidance and support in resolving complex incidents.
• Continuous Improvement and Reporting:
  • Implement continuous improvement processes to optimize team operations and client satisfaction.
  • Produce regular reports on team performance, incidents handled, and service levels to inform management and stakeholders.