Natixis in Portugal is currently seeking an IT Support Analyst to join its TE&S (Tech Expertise & Solutions) team, within the IT (Information Technologies) department.
TE&S-Repositories domain manages central repositories within BPCE & Natixis:
- Structures (hierarchical for org charts, analytical for finance and risks management or juridical).
- Market Data (rates & forex rates).
- Static Data (countries, currencies, eco activities, calendars, etc.).
- Products (products marketed by Natixis in a finance or risks point of view).
- Identities (employees).
- Applications.
- Environmental assessments of Natixis CIBs’ Deals (application named Color Matrix).
You will integrate the SEPIA Team, specifically on the support of Indentities part, that contains:
- People repository: contains the data of every person who works in the Natixis group and in BPCE SA.
- Virtual Identity repository.
- Organizational structures repository.
- Roles repository.
- Buildings repository.
Main Responsibilities:
You will be in charge of the user support and the data quality of the Identity Repositories and the Whites Pages application.
- User Support and Assistance.
- The biggest volume of the solicitations are from the People repository (RPG).
- You will answer to the email/SUN solicitations sent or the phone calls made by the users for help or advice.
- A large part of the solicitations do not concern directly the RPG but the processes behind the RPG and which use our data (like logical permissions, network account, physical access, workflows, etc).
- You will be a “identity’s processes facilitator” more than a User Support.
- Data Quality. The main volume of the data quality work is about RPG (people repository) - the main tasks are:
- Analyze the RPG data with Excel, or SQL request or specific analytic tools. Identify with our Paris Team data quality subjects. Develop an action plan and identify the concerned actors in Natixis.
- Coordinate the action plan or realize some actions.
- Follow up the indicator regularly to control the data quality.
- Track and report all support tickets.
- Use tracking and support activities to suggest possible solutions to optimize the support process and applications efficiency and user experience.
All these activities will be carried out in close collaboration with our RPG Paris team (Business Analysts and Developers), as well as your colleague in Porto.