Calypso Application Support Analyst | IT CIB

Scope: The project encompasses post-swap support for Fixed Income (FI), Foreign Exchange (FX), and Credit financial instruments.

The primary role involves providing technical and functional support at L1 and L2 levels.

Objectives: The overall goal is to deliver robust technical and functional support to business areas:

• Manage and track incidents.
• Collaborate with L3 support.
• Coordinate and monitor the maintenance backlog.
• Actively participate in testing and validating new application enhancements and releases.
• Contribute to updating the knowledge base, ensuring a quick and effective response to user needs.