Role Summary
We are seeking a highly skilled Salesforce Architect with deep expertise in Salesforce Field Service (FSL) to design, govern, and deliver scalable, secure, and high-performing field service solutions. The architect will define end-to-end Salesforce architecture, lead complex implementations, and ensure alignment with enterprise standards and business objectives.
Key Responsibilities
Salesforce Architecture & Solution Design
- Define end-to-end Salesforce architecture for Field Service implementations
- Design scalable solutions using Service Cloud, Field Service Lightning, Experience Cloud, and platform capabilities
- Establish architectural standards, design patterns, and best practices
- Ensure solutions meet performance, scalability, security, and compliance requirements
Salesforce Field Service Expertise
- Architect solutions leveraging Salesforce Field Service, including:
- Work Orders, Service Appointments, Assets, and Entitlements
- Scheduling, Optimization, Dispatcher Console, and Emergency Workflows
- Skills-based routing, Service Territories, and Operating Hours
- Field Service Mobile App configuration and offline capabilities
- Design complex scheduling and optimization strategies for large technician workforces
- Enable asset-centric service models and preventive maintenance use cases
Technical Leadership & Governance
- Lead and mentor Salesforce developers, admins, and consultants
- Review solution designs, configurations, and code for quality and compliance
- Drive architectural governance through design reviews and documentation
- Resolve complex technical issues and performance bottlenecks
Integration & Data Architecture
- Design and oversee integrations with ERP, Inventory, IoT, GIS, and third-party scheduling systems
- Define integration patterns using REST/SOAP APIs, Platform Events, Change Data Capture, and Middleware (MuleSoft preferred)
- Architect data migration and data quality strategies
- Ensure data security, sharing, and compliance across integrated systems
Automation, Customization & Performance
- Architect automation using Flows, Apex, Lightning Web Components (LWC), and Validation Rules
- Optimize system performance for high-volume work orders and mobile users
- Define strategies for bulk processing, error handling, and monitoring
Agile Delivery & Stakeholder Engagement
- Collaborate with Product Owners, Business Analysts, and business stakeholders
- Provide architectural input during backlog grooming, sprint planning, and release planning
- Translate complex technical concepts into business-friendly language
- Support UAT, go-live, and post-production stabilization
Security, Compliance & Release Management
- Design Salesforce security model including profiles, permission sets, role hierarchy, and sharing rules
- Ensure compliance with enterprise and regulatory standards (e.g., SOX, GDPR, HIPAA where applicable)
- Define CI/CD strategy and DevOps best practices using tools like Copado, Gearset, or Salesforce DevOps Center