Define the product vision, strategy, and roadmap for the ServiceNow platform and associated product.
Align platform capabilities with business objectives, focusing on enhancing operational efficiency and user experience.
Identify opportunities for process automation and innovation using ServiceNow.
Collaborate with cross-functional teams, including IT, HR, finance, and operations, to gather requirements and define priorities.
Act as the primary liaison between stakeholders and development teams, ensuring alignment and clear communication.
Oversee the configuration, implementation, and ongoing improvement of ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).
Stay informed about new ServiceNow releases, features, and industry trends to leverage platform capabilities effectively.
Manage the end-to-end lifecycle of ServiceNow projects, from requirements gathering to deployment and post-implementation support.
Develop detailed project plans, including timelines, budgets, and resource allocation.
Lead and mentor a team of developers, administrators, and analysts working on the ServiceNow platform.
Foster a collaborative environment to drive innovation and successful project delivery.
Establish KPIs and metrics to measure the success and ROI of ServiceNow initiatives.
Provide regular updates and insights to senior management and stakeholders.
Develop and execute change management plans to ensure smooth adoption of new features and processes.
Conduct training sessions and create documentation to empower end-users and administrators.
Responsibility:
Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
Planning, organizing and monitoring the project in order to deliver high quality business solutions.
Defining the scope of the project/service, managing goals, risks, issues and resources throughout the project lifecycle.
Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance.
Ensuring project quality of work meets defined governance, process standards and best practices.
Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
Assisting the account management team in responding to new project requests.
Identifying opportunities in the current engagement to cross sell or up sell Nagarros offering