To greet Guests in a professional manner;
To deal with Guest complaints and comments in an efficient and timely manner;
To provide Guests with information of shipboard services, including information on ports;
As each passenger checks in, ensure that:
- They are in possession of the proper documents for boarding;
- They are berthed in the proper cabin and correct key cards are distributed;
- Credit card registering and administration;
To keep an accurate record and to follow up on lost and found items;
AVO issuance and follow up;
Keep inventory of office supplies;
Conduct wake up calls for Guests;
To deal with any maintenance issues which may arise in Guest areas and to report and follow up on the work orders in a timely manner;
To prepare the Birthday and Anniversary lists for Guests and to distribute it to all relevant Departments;
To handle any inquiries about credits and gratuities and to accept payments from Guests to their shipboard accounts;
To assist Guests with Disembarkation information and inquiries;
To handle check in for embarking Guests and also assist Guests who may disembark in way ports;
To assist the Chief Purser with Customs and Immigration paperwork when necessary;
Be aware of the procedures in regard to the key cards and assisting Guests with issuing of lost/replacement key cards;
To complete the Work Registration Form correctly every week and to submit it to the Chief Purser in a timely manner;
To adhere to all Company Policies and Procedures, Manuals and Directives;
Applying of charges to guest and crew shipboard accounts;
To do additional duties in other departments (provision, luggage etc,.) as necessary.

German Speaking Receptionist (M/F) - (NOC)

Job Description

About Mystic Invest Holding, S.A

Similar Jobs

Técnico de Recursos Humanos (m/f)

Técnico de Manutenção | Eletricista (m/f)