To recommend and sell tour activities to Guests and making the most of their shore side experience and to offer suggestions and recommendations to all Guests regarding all our ports of call;
To be responsible for the daily dispatching of tours and coaches in each port of call;
To prepare items such as, but not limited to tour packages, briefing materials and manifests etc. to ensure that tours run accordingly to Guest satisfaction;
To escort and participate on tours to ensure the tour operates to the Guest鈥檚 and Mystic Cruise鈥檚 standard;
To assist with the daily Tour office operation, ensuring that the desk is manned at all times when the office is open;
To answer any Guests questions regarding tours, ports or individual private requests in a courteous and professional manner;
To create Port Description sheets for each port of call, (containing the most updated information regarding attractions, opening hours and logistics etc.) of the particular port;
To do research, to write and to record lectures for broadcasting, including significant sights and touring options as well as corresponding pictures;
To provide Guests with the most updated information with regards to tours (such as, but not limited to changes, cancellations etc.) in the form of a letter or a flyer and to distribute it accordingly in a timely manner;
To send out Tour Order Forms to all In Transit Guests prior to the beginning of the upcoming cruise, along with a letter containing information on the turn around port;
To liaise with relevant Department Heads about the number of Guests participating on tours;
To ensure that any Maintenance issues in work areas are reported in a timely manner and that the work orders are followed up on accordingly;
To adhere to all Company Policies and Procedures, Manuals and Directives;
Other responsibilities, as assigned, but not limited to the above.