General Responsibilities:
In charge of all Immigration Related Matters, Passengers Embarkation documentation, Vessel Clearance, Passengers Departure and Arrival Manifests, Communication with port Agents in all Ships Hotel related Matters and ensuring proper communication flow as per Company Procedures.
- Must be able to deal with crew and passengers in a professional manner
- Must be a good organiser and communicator and feel comfortable working with crew of different nationalities.
- Must be able to work under pressure and meet deadlines and work to established standards
- Must have strong character with developed leadership skills
- Must have pleasant disposition and friendly personality
- Must have high degree of patience and understanding
- Cabin Occupancy Control in conjunction with the Guest Service Manager.
- Luggage: - Lost luggage: To assist the Guest Service Manager and Chief Housekeeper and Liaise with Agents and follow up with the Companyâs communication Flow Chart. - Airline Lost Luggage: to coordinate with the Port Agent who will act on behalf of the Company in trying to track the luggage.
- To be familiar with the ISM Manual and to assist any audits which are carried out in the Department on a regular basis by shoreside personnel.
- To fully supervise and control the embarkation/disembarkation process of passengers: working in close coordination with the Hotel Director, the Guest Service Manager the Cruise Director, and the Security the procedures are carried out with the utmost precision and professionalism.
- To coordinate with the Financial Controller in matters relating to the payment of passenger accounts.
- Communicate Daily with Financial Controller, Guest Service Manager and Hotel Director once per cruise Departmental meeting
- Deals with all passenger comments as quickly and professionally as possible.
- Ensures that Hazardous situations are identified & reported in his department and dealt with Passengersâ Embarkation/disembarkation including Medical
- Customs & Immigration, ports formalities
- Departure/Arrival Manifests
- Vesselâs clearance
- Passengersâ ID
- Performs the end of cruise reports and analysis according to the preset scheme
- Passengers accounting matters
Financial Responsibilities:
- To ensure the cashbook, and safe content are 100% accurate and balanced at any time.
- To be cost conscious with the use of materials and consumables.
- To ensure that Company property is always maintained properly and treated with respect.