Land Programs Pre & Post Operations Systems Coordinator (m/f)

Reports Directly to:

• Senior Land Programs Operations
• Port Operations Coordinator  

General Responsibilities: 

• Organize, maintain and update in-house MXP inventory system with updated yearly tour rates, new tour programs, updated program details, loading photos for online use and maintaining the operator contacts.
• Organize, maintain and update in-house MXP Port Information system with updated ports of call and maintaining Port Agent contacts.
• Organize and maintain Pre/Post cruise programs as planned in the different itineraries
  • Communicate with hotel or operators on regular basis on Pre/Post Programs
  • Monitor and cancel unused inventory with hotels before cancellation deadlines
  • Manage guest participation lists and data needed for hotel bookings
  • Organize and ensure all transfers are confirmed for the different pre/post groups as required
  • Ensure any special requests/guest needs are requested to the Tour Operators.
• Manage communications with cruise partners on their pre/post program requirements.
  • Guest special requests and preferences.
  • Bookings, of new bookings, and special FIT program requests
  • Access/monitor cruise partner systems for any passenger or program details as required
  • Confirmed guest bookings & preferences
  • Advise management when programs are due to run under minimum and require FIT rates
  • Ensure operators & hotels confirm German services, transfers, and special requests

Operational Responsibilities:

• Organize and maintain the office share-drive Pre & Post Program files, ensuring they are loaded with updated rates and programs.
• To adhere to all Company Policies and Procedures, Manuals and Directives.
• Maintain MXP tour records updated at all times according to each brand’s necessity and provided yearly rates.
• Maintain MXP Port files updated at all times according to new regulations and port particulars.
• Coordinate the Pre/Post programs with operators and charter/brand partners.
• Coordinate with Directors of Operations for any charter flight manifests or operational needs

Financial Responsibilities:

• Ensuring that MXP rates and loaded accurately and timely for optimized operations of the ships and brand file updates.
• Ensuring that the Pre/Post programs are run efficiently and within the stipulated participation needs and/or that the FIT programs are still profitable vs Atlas’ retail rates practiced.

Team Communication and Meetings:

• To attend meetings with the team and different brand teams as required.
• Ensure the Senior Land Programs Operations and the Port Operations Coordinator are made aware of all on going matters pertaining to each of them.
• Maintain communication with onboard teams as needed.