MyTime is, at its heart, a product-driven organization because it delivers the most critical functions that allow a business to run from scheduling appointments to customer engagement to handling in-store and online payment processing. You will need to take full ownership of the development of specific areas of the product from strategy to execution.
You will be responsible for gathering and documenting customer requirements and translating them into stories for our design and development teams. From there, you’ll be expected to guide UX/UI design, define test cases, establish acceptance criteria, and work with the engineering team to ensure timely, defect-free launches. Finally, you’ll work closely with your peers in Product Marketing, Sales, and Customer Success to ensure customers are aware of upcoming changes to the product so as to minimize disruption to their day-to-day operations.
• Collaborating closely with cross-functional teams to design and deliver new product capabilities that leverage Gen AI and LLM technologies to create transformative experiences.
• Defining detailed functional and technical requirements for new features and product enhancements.
• Building and managing multi-release roadmaps, ensuring alignment with strategic business goals and user needs.
• Partnering with UX/UI teams to create user-friendly, intuitive experiences that drive high engagement and measurable impact.
• Driving the end-to-end product lifecycle, from ideation to launch, and managing Epics & Stories to ensure smooth execution.
• Working closely with customer success, training, and support teams to ensure they are equipped with the knowledge to drive adoption and provide exceptional customer experiences.
• Analyzing product performance and customer feedback to continuously refine and improve the product.
• Using data analytics to make informed decisions, measure the effectiveness of AI-powered features, and drive future product improvements.
• Find a path to get things done despite roadblocks to get your work into the hands of users quickly and iteratively.
• Enjoy working in a fast-paced, design-driven, product development cycle.
This role will report into the VP of Product Management and will be fully remote.