Building knowledge of the business, its products, processes and standard operating procedures
Assisting with the project startup and initiation phases to help identify and document project objectives and benefits
Eliciting, validating and documenting business requirements for various IT products
Designing and recommending improvements to new and existing processes and systems
Producing ‘as-is’ and ‘to-be’ process maps
Creating wireframes and mock-ups to support the business requirements
Liaising with business SMEs and 3rd party suppliers throughout the project lifecycle to ensure solutions meet projects objectives and deliver the best user experience
Raising potential project risks, issues and blockers
Collaborating with the wider project team members and providing support when required (including solution designing, testing, training, support etc.)
Assist with triaging and validating bugs
Contribute to knowledge sharing sessions and project retrospectives, both in products and BA techniques