Maintain and develop the list of clients held by the team.
Follow-up on qualifying leads and research to identify potential clients.
Update airport and airline contact information on our database.
Liaison between broker, client, and airline, keeping the team informed.
Develop product knowledge including familiarization with aircraft used, range, capacity, crewing etc.
Source aircraft.
Administer the flight prepping and flight riding SOP.
Represent ACS at the airports to ensure the passengers’ pre-flight experience runs smoothly.
Travelling on some charters as the ACS in-flight representative.
Updating the customers on the progress of the flight when necessary.
Cover the telephones and pick up calls when the team is in meetings, or if no one is available to answer the telephone (e.g. if everyone is already busy).