WORKING LIFE WITHIN THE TRAVEL DIVISION
- Building your list of potential clients by researching internal and external databases, websites and social media
- Pro-actively targeting your list through outbound sales calls, emails and visits (both face-to-face and virtual) and converting them from potential clients into ACS clients
- Building relationships with Suppliers & Partners to ensure we are able to provide the most suitable choices for the customer's requirements
- Manage and Own our Customers In-Destination Experience
- Develop and maintain relationships with clients to ensure repeat business
- Ensure you are consistently exceeding both your sales activity and financial targets
- Confirming company procedures are being followed in a methodical and chronological way to ensure protection of both The Travel Division & the client
- Research, explore and study different travel destination options
- Research destination and travel prices, customs, weather conditions, reviews etc.
- Research and study customer's specifications and wishes
- Suggest suitable travel options that best suit customer's needs
THE DUTIES
- Work as part of a growing team to achieve both individual & collective success
- Demonstrate an expert understanding of the most suitable Travel Product for each customer
- Managing travel bookings from enquiry to completion
- Collaborating with other ACS departments to ensure best possible experience for our customers
- Building a wide and effective network of contacts inside and outside the organisation
- Gain clear agreement and commitment from others by persuading, convincing and negotiating
- Working productively in a pressurised environment
- Focusing on customer's needs and satisfaction
- Make prompt, clear decisions which may involve tough choices or considered risks