Assistant Manager- FSC Operations

Required Functional skills

• Drive culture and mind set change within teams.
• Part of leadership team in contributing to PTP Process strategy & Transformation
• Delivering value to countries through business case realization & improving customer experience (NPS)
• Improving Voice IT score for the respective teams.
• Skills in reconciling accounts payable transactions and resolving discrepancies.
• Implementing and maintaining effective internal controls to prevent fraud and ensure compliance.
• Strong analytical abilities to identify trends, issues, and opportunities for process improvements.
•  Effective communication with vendors, internal stakeholders, and team members.
• Ensuring ZERO compliance for any external Audits including ICF
• Conducting skip meetings/focus group sessions/MRM’s to discuss the process health & team’s expectations as part of engagement and retention controls.
• Conducting performance review with the team on quarterly, half-yearly & yearly basis.
• Driving Process Efficiencies
• Sharing feedback with the Team Leader on a regular basis.
• Leave Management for self and team.
• Support for new process transitions and presentations to various audiences, including GBS Leadership team, sponsors, and key stakeholders.
• Background in Lean Six Sigma is a plus.
• Exposure to Retail / wholesale industry + IT Projects (Automation / ERP implementation) is a plus.

Managerial Requirements

• Executive presence, Storytelling, Leadership skills,
• Strong analytical and problem-solving skills to identify and resolve issues efficiently.
• Strong organizational skills to manage multiple tasks and deadlines in a fast-paced environment.
• High level of accuracy and attention to detail in all financial transactions.

transformation, Conflict management, Stakeholder management, Change management, Project management, AGILE ways of working

Required Technical Competencies

• SAP / Other ERP expertise
• MS Office Suite/ Teams Expertise.