Monitoring team performance with respect to TAT, Productivity.
& Quality.
• Monitoring the ageing buckets, ICF control checks
• Driving Employee engagement within the team.
• Driving Improving projects by self, ideations with team.
• Conducting team meetings on regular basis to discuss the process health with the team.
• Conducting performance review with the team on monthly basis.
• Preparation of Qtrly Incentives for team.
• Conduct and review annual appraisals of the team members.
• Sharing feedback with the team on a regular basis.
• Leave Management for self and team.
• Co-ordinate with other teams to ensure smooth operations like IT Ops & Infra.
• Drive & Conduct (as per feasibility) UAT testing’s for any process changes be that by
Automation, Process Improvements like EDI, SIS, Workflow implementations.
• Close Liaison with Process Owner and Process Experts on a regular basis to do Process
Analysis.
• Interacting with customers on Process Quality and Updates for the process
topics or for addressing any challenges.
• Participate & Assist in analysis for Monthly Governance ppt and
meetings.