Role Overview
As a CRM & BI Expert at METRO GSC, you will play a key role in supporting METRO鈥檚 global customer relationship management and business intelligence initiatives. You will support the shift toward data-driven, automated CRM by analysing data, generating insights, and providing actionable recommendations to improve commercial performance. This position requires strong analytical skills, attention to detail, and the ability to work collaboratively across teams and countries.
Key Responsibilities
- Collect, analyze, and interpret large marketing and customer data sets to identify trends, opportunities, and areas for improvement
- Integrate multiple data sources to enable a holistic, cross-channel view of the customer
- Execute, monitor, evaluate campaign performance and provide insights for optimization
- Prepare reports, dashboards, and presentations for stakeholders to support decision-making
- Conduct complex ad-hoc analyses to drive METRO鈥檚 business objectives
- Collaborate with cross-functional and country CRM/marketing teams to align activities with business objectives
- Ensure data accuracy and maintain structured documentation for analysis process
Continuous improvement:
- Proactively identify process improvement opportunities and implement effective solutions
- Enhance efficiency and optimize service delivery within the GSC
Skills & Competencies
- Strong analytical mindset with expertise in marketing and CRM data analysis
- Highly organized with a structured approach and strong attention to detail
- Effective time management skills; adaptable and able to work in a fast-paced environment
- Advanced data analytics and automation skills, including processing and transformation of large datasets
- Proficiency in Power BI, advanced Microsoft Office applications (Excel, PowerPoint), and basic knowledge of database structures and query languages (SQL)
- Excellent communication skills, both written and verbal
- Demonstrated ability in project management and coordination
- Ability to work independently and in cross-functional teams, executing CRM analyses for multiple stakeholders
- Agile and results-oriented working style with strong self-organization skills
- High level of initiative and motivation, combined with a friendly and professional demeanor
- Fluency in professional English; other languages are a plus