Strong Hands-On experience on the following technologies
- Microsoft O365, One drive, Mail client issue
- Active Directory & Azure AD
- Virtualization & Hosting (VMware, Hypervisor)
- DNS/DHCP management
- Antivirus Crowdstrike & MS Defender
- VPN Solutions Cisco Secure Client & CISCO Check point
- SFTP & FTP solutions
- Microsoft security InTunes, MDM solutions etc.
- AZUE portal
- Meraki dashboard to manage the SDWAN, Wi-Fi and Switches.
- Experience in Infrastructure Solution designing
- Follows and deploys core Infrastructure policies, Maintain SLA and defines drives best practice standards.
- Excellent understanding of networking basics/TCP/IP.
- Planning and executing large projects like office wide hardware and/or software upgrades, replacing network equipment, migrations to new servers and special software install.
- Must have outstanding diagnostic and troubleshooting skills.
- Deep understanding of
- Microsoft O365
- SCCM Web server for OS deploy, Software distribution, inventory etc.
- IT security threads and variabilities
- Jira ticketing tool
- IT asset inventory
- Hands-on technical expertise, direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting
- Knowledge for BCM, disaster recovery plans and conduct testing to detect faults, minimize malfunctions, and ensure backup systems are effective.
- Working with Security and Audit/compliance team to maintain a secure & compliant IT environment and adhering to IT security policies.
- Participate the regular internal & external audits
- Should be able to handle first point escalation for all technical and process issues.
- Provide technical subject matter expertise wherever required.
- Ensure proper communication and quick resolution as a crisis manager.
- Plan and schedule Changes, Coordinating with different stakeholders.