Job Description

General duties:

1st level of support for system users in resolving requests
Ticket queue management in the Jira system
Cooperation with customers within METRO group (it's not a call center)
Timely data entry into the system in accordance with the designated SLA level
Ongoing monitoring of the ticket queue aimed at reducing the number of open tickets
Support in providing access to the system for users
Cooperation with colleagues from own and related teams
Solving customer issues based on solution catalogue
Maintenance and development of solution catalogue
Ensuring that the team knowledge base is updated on an ongoing basis

About METRO/MAKRO

METRO/MAKRO