Reconciling of reports from GMS with cash and credit
Scheduling of cashiers in their shifts
Complete management of check out – floor operations which will include Cash tills and End control
Ensuring smooth implementation of Customer service, within the department
Training of cashiers along with their further development within the same field
Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions.
Coach and train team members on existing and new concepts, technology and functionality to pave their way towards the successful achievement of the functional objectives of the team, thus playing a role in the enhancement of the technical skill set of an individual and improving the growth of an individual towards positive attitude.
Monitor performance of all team members to identify the difference between expected level of productivity and actual productivity.
Review and approve all the operational activities of team members.
Keep motivation level high among all team members to bring the best out of them.
Keep a conducive and learning environment among all team members in order to ensure a healthy, friendly, productive and supportive environment.
Ensure that each member is adhering to the policies and procedures announced by the management.