Lead the team of Store Associates in the department for mass merchandising, shelf management, stock management and cleanliness of the department.
Keep the track record of expiries of product during & after stock deliveries in coordination with store associates.
Train all team members by pointing and discussing their weaknesses and strengths to meet the operational standards
Reduce the shrinkage level in the department up to the desired level.
Ensure 100 % cleaning and reduce the expiries in the department
Ensure 100 % product shelve viability in the department.
Assist in stock ordering and maintaining the optimum stock level in the department
Mechanizing of the Department before store opening.
Responsible for presentation of products according to Planogram.
Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions.
Maintenance of Customer file to update and ensure the quality of customer file data to communicate with customers in the most efficient way.
Perform Weekly, monthly and annual inventory management to have the right stock for the right customer at the right time, and to maximize the ROS.
Planning of seasonal activities to be in time with planning, merchandizing, reordering, staff scheduling.
Ensure that each member is adhering to the policies and procedures announced by the management.

Department Manager - Dry Sweets, Beverages & Confectionary

Job Description