Vietage Team Members – Butlers always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
- To work as a team with colleagues in all functions of the train, to ensure timely service and a smooth-running operation.
- To understand and adhere to all train policies and Standard Operating Procedures regarding guest service, how to run the operation, and personal discipline and grooming.
- To have a full knowledge of the services and facilities provided by Vietage to answer any questions the guests may have.
- Follow all safety policies to ensure a safe work area
- Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the train.
- Maintain the carriage in accordance with standards at all times
- Develop a complete knowledge of menus
- Learn and correctly use the Point-of-Sale equipment and follow procedures
- To maintain strict security measures when entering guest cabins, to maintain the privacy rights of our guests.
- Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
- Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.
- Performs other job-related duties as Manager / Supervisor assigned