Please note that this is not an exhaustive list of everything that needs to be done. Avani+ Fares Maldives employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
- To work as a team with colleagues, to ensure timely service and a smooth-running operation.
- To understand and adhere to all hotel policies and Standard Operating Procedures regarding guest service, how to run the operation, and personal discipline and grooming.
- To perform every guest interaction in a friendly and welcoming manner
- To maintain professional telephone etiquette and a perfect understanding of reservation鈥檚 policies and procedures.
- To be completely familiar with the services offered in the restaurant and throughout the hotel.
- To greet and seat guests in the restaurant in a warm and friendly manner and set the tone of welcoming hospitality that will continue during the entire guest experience.
- To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
- To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
- To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers but try to take care of the problem at once.
- Pitch in and help in service whenever the need arises
- To ensure all documents / checklists are updated as an when required.
- To ensure all local laws related to service of food, drinks, tobacco are adhered to.
- You maybe be required to work in different shifts and maybe be assigned to different outlets in different shifts based on business needs.
- You may be required to work extra hours based on the business demands.
- Any other duties and responsibilities that may be assigned to you from time to time.