To work as a team with colleagues in all departments, to ensure timely service and a smooth-running operation.
To understand and adhere to all hotel policies and Standard Operating Procedures regarding guest service, how to run the operation, and personal discipline and grooming.
Check out with your supervisor before leaving your station or the floor for any reason
To have a full knowledge of the services and facilities provided by the hotel to answer any questions the guests may have.
Follow all safety policies to ensure a safe work area
Follow all reasonable work-related requests made by a manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel
Ensure guest satisfaction by adhering to the service standards and anticipating the needs of our guests.
Maintain your station in accordance with standards at all times
Develop a complete knowledge of menus
Learn and correctly use the Point-of-Sale equipment and follow procedures
To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests. (Room Service)
Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
Check corridors for trays when returning from taking orders (Room Service)
Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.
To ensure all local laws related to service of food, drinks, tobacco are adhered to.
You maybe be required to work in different shifts and maybe be assigned to different outlets in different shifts based on business needs.
You may be required to work extra hours based on the business demands.
Any other duties and responsibilities that may be assigned to you from time to time.