Job Description

Oversee daily operations of the Front Office Department, including reception, concierge, and guest services
Assist in managing sub-departments within Front Office to maintain high standards of customer service
Coach and mentor staff to achieve and exceed service standards
Analyze billing instructions and ensure accuracy of agent invoices
Monitor and manage department expenses in accordance with occupancy and budgets
Implement and encourage innovative ideas for improving guest experience and operational efficiency
Ensure effective communication between Front Office staff and other departments
Handle guest complaints and staff-related issues promptly and effectively
Assist in the preparation and management of annual budgets for related areas
Conduct regular assessments to maintain health and safety standards within the department
Identify training needs and coordinate staff development programs
Assist in recruitment and performance management of Front Office staff
Act as a Duty Manager when required
Ensure accurate and timely submission of all reports and relevant administrative work
Collaborate with IT managers to maintain efficient operation of Property Management Systems and related interfaces

About Minor International

Minor International