To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
To deliver excellent care to our guests.
To carry out departmental audits to ensure LQA is achieved by all team members.
To ensure that areas of responsibility are clean and well maintained.
To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
To ensure departmental sales are achieved in line with the hotel budget.
To comply with the hotels cash handling procedures and ensure that all team members are trained accordingly.
To ensure all purchasing are done as per company procedures, PO creations and month end procedures are completed as per company procedures.
To ensure SAP MM procedures are followed correctly at all times.
To overseeing the back office administration, ensuring all tasks required are consistently completed within the team.
To assist the Front Desk Manager in overseeing the team through job chats, daily operations, recruitment, rosters etc.