The beautiful Avani Living Queen's Wharf Residences seeking a FULL TIME and a PART TIME Resident Service Agent to join our team.
The primary purpose of this role is to ensure a seamless and exceptional experience for all residents by demonstrating a commitment to service excellence and customer satisfaction. As the first point of contact, the Resident Service Agent will assist with a wide range of requests, from providing building information to addressing inquiries, ensuring all needs are met with professionalism and care.
Key Responsibilities Include:
- Provide exceptional customer service to all residents and guests, ensuring their needs are met promptly and professionally.
- Act as the first point of contact for all resident inquiries, providing accurate information about the building and its amenities.
- Assist with check-in and check-out processes for residents, ensuring smooth transitions and a seamless experience.
- Handle resident requests and concerns efficiently, aiming for quick resolution and maintaining high levels of satisfaction.
- Maintain knowledge of the local area and services to provide recommendations and directions to residents.
- Manage and coordinate maintenance requests, ensuring timely follow-up and resolution.
- Assist with organising events or activities for residents, enhancing their overall living experience.
- Monitor and manage building security and safety, ensuring all procedures are followed for the protection of residents and guests.
- Collaborate with other team members to ensure that all services and operations are running smoothly and consistently.
***Must have full availability with shifts starting as early as 6am up to 10pm.
Hourly rates :
Monday - Friday: $28.90 per hour +12% Super
Saturday: $33.38 per hour + 12% Super
Sunday: $40.05 per hour+ 12% Super