Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
Meeting guests and customers when they arrive and ensure they are settled in their rooms
Maintaining professional, open and honest communication to assist guests and make accurate bookings
Guide & support the team in providing outstanding guest welcoming and experiences.
Ensuring that all daily tasks are completed accurately and in a timely manner
Resolve & respond to guest complaints in a timely and professional manner.
Maintain accurate guest accounts and assist with daily reporting