Oaks Queenstown Shores Resort is looking for experienced, professional, and enthusiastic team members to join our front office team. Two positions are available as a Duty Manager and a Guest Service Agent, both position on a full-time basis.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of working with your team and driving exceptional customer experiences.
Duty Manager - Key Responsibilities Include:
- Lead and inspire the front office team to deliver outstanding guest experiences, ensuring each guest is welcomed with warmth and professionalism.
- Serve as a role model, sharing your expertise and driving the team to consistently uphold the highest standards of service excellence.
- Oversee the execution of daily tasks, ensuring they are completed with precision and efficiency.
- Manage guest arrivals and departures seamlessly, delivering a smooth and memorable check-in/check-out experience.
- Proactively address and resolve guest concerns with professionalism, ensuring a lasting impression of exceptional service.
Guest Service Agent - Key Responsibilities Include:
- Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
- Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Shift Details (subject to change):
- Rotating roster across Monday to Sunday
- Shift hours vary between 6.30am - 10.30pm