WHY THIS JOB EXISTS
To ensure uncompromising excellence in every aspect of the guest journey, the Resort Manager leads and elevates dayâtoâday hotel operations while embodying and representing the standards of the property and the General Manager at all times.
- Deliver worldâclass guest experiences that meet the expectations of luxury travelers and discerning clientele.
- Inspire highâperforming teams to operate with efficiency, precision, and service elegance.
- Protect and enhance the hotelâs financial performance through disciplined operations, optimized manpower, and effective time management.
- Ensure the consistent execution of Minor Hotelsâ brand standards, corporate programs, and strategic initiatives.
KEY DUTIES AND RESPONSIBILITIES
- Provide unified leadership across all operational departments, ensuring flawless daily execution aligned with luxury positioning.
- Act as the property's senior representative in the absence of the General Manager.
- Maintain a visible presence throughout the resort to engage guests and support teams.
- Champion a culture of anticipatory service.
- Elevate the service culture through coaching on refinement and personalized interaction.
- Ensure all guest touchpoints reflect sophistication and warmth.
- Resolve guest concerns with discretion and speed.
- Drive profitability through optimized manpower and cost control.
- Analyze performance metrics to improve productivity.
- Ensure time and resources are used efficiently.
- Mentor department heads to strengthen leadership capability.
- Foster a collaborative and accountable work environment.
- Uphold high professional standards.
- Implement all Minor Hotels initiatives and guidelines.
- Ensure compliance with safety, health, and operational requirements.
- Maintain property appearance and ambiance to luxury standards.