Job Description

Own METI IT application operations, stability, and service delivery
Lead and manage the IT Application Operations / ETRM support team
Ensure successful execution of End-of-Day (EOD) and batch processing
Provide Level 1 and Level 2 (L1–L2) application support
Act as primary escalation point for IT-related application incidents
Manage third-party vendors and offshore support partners
Monitor and improve platform availability, performance, and operational KPIs
Coordinate incident, problem, and change management activities
Ensure appropriate runbooks, documentation, and operational controls are in place
Partner with the Head of Business Operations to support business-led change

About MET Group

MET Group