OVERVIEW
The Application Engineer plays a critical role in the relationship between the customer, manufacturing and the engineering department. Part of the Sales and Marketing team reporting directly to the Product Director – Sales Suppression Systems, this position coordinates technical and sales related support regarding AMEREX Pre-Engineered Kitchen Protection and Industrial Systems.
RESPONSIBILITIES
- Key technical contact for customers.
- Ensure that information regarding customer requests and/or complaints is provided accurately and efficiently.
- Respond promptly to customer inquiries regarding products and services.
- Develop Bill of Materials for Kitchen and Industrial Systems to support sales and customers.
- Make decisions and judgments on customer issues.
- Maintain records of customer interactions and technical issues with the assistance of an AI tool.
- Support ongoing projects with OEM and Chain account partners in the deployment of KP and IS Systems.
- Act as a liaison between the customer and the engineering department.
- Collaborate with the engineering team to address customer feedback and improve product designs.
- Work with marketing to communicate changes or new products and distribute to customers.
- Assist in the creation of literature and sales brochures including specification sheets
- Meet weekly with planning and manufacturing to confirm production and delivery schedules.
- On time preparation of various weekly, quarterly, and annual (internal) reports.
- Coordination and scheduling of field rework campaigns as needed.
- Occasional Travel.
- Other Duties as Required.