The McWane corporate office is seeking highly organized leader to help move the company forward. The Director of IT operations is a senior-level position that oversees the global helpdesk, application development, corporate office support, budget, service now, Change Management, mergers and acquisitions, and cloud governance. This postition will be based at our corporate headquarters in Birmingham, Alabama.
Essential Functions:
- Reposible for managing the global helpdesk through expanded use of ServiceNow creating metrics and deliverables to constantly improve on customer experience.
- Negotiating with vendors and contractors to procure and maintain IT equipment and services.
- Leading and supervising IT staff and providing guidance and training on IT change management best practices.
- Budget management of all aspects of the corporate IT department including forecasting, tracking and reporting.
- Manage global application development projects, vendors, and remote employees. Track project queue, hours, and billable costs.
- Monitoring and reporting on IT metrics, budgets, and projects.
- Maintains a culture of continuous improvement by managing long and short-term projects using approved tools.
- Manage ongoing and future mergers and acquisitions tasks. Perform due diligence tracking on acquisitions and respond to due diligence requests of divestitures.
- Strong written, oral, communication and facilitation skills.
- Works closely with others to promote cyber security initiatives.
- Fosters positive work relationships.
- Observes and enforces all company, human resources and safety policies, procedures, and rules.
- This role will report to the VP, CIO - Must keep VP, CIO, and other key managers abreast of significant issues or developments as appropriate.