Overview
The Customer Success Representative will deliver an outstanding customer experience through professional communication and timely response, meeting customer needs and handling requests or issues, and facilitating an accurate and complete order fulfillment process.
Responsibilities
- Communicate with customers by phone, email, and web portals via both in-bound and out-bound calls.
- Direct entry of sales orders, order acknowledgements, and credit memos/return authorizations.
- Generate customer sales and order queries and act based on analysis.
- Solve or follow through on all customer-related problems and issues, both technical and account related.
- Ensure that information regarding customer requests and/or complaints is provided accurately and timely.
- Communicate with all levels within the Company, particularly Sales and Shipping, to provide outstanding service to customers.
- Comply with customer service policies, work instructions, and procedures.