About the Role
The IAM Operations Tech Lead is responsible for both leading and delivering day-to-day IAM operations. This includes actively managing and contributing to the work of IAM Engineers, PAM Engineers, and Identity Threat Detection & Response (ITDR) Analysts to ensure that identity, privilege, and access security controls are consistently implemented and effective across the enterprise. The role requires a hands-on approach that balances operational excellence, delivery commitments, compliance, and security requirements.
In addition to these operational responsibilities, the IAM Operations Tech Lead also serves as the designated backup for the IAM Integration & Engineering Tech Lead, providing leadership and technical contribution to IAM architecture, integration, and engineering initiatives as needed. This dual responsibility ensures cohesive execution between IAM operations, architecture, and strategy while maintaining resilience in technical leadership and delivery capacity.
Roles and Responsibilities
Provide direct technical leadership and oversight to IAM Engineers, PAM Engineers, and ITDR Analysts, ensuring delivery of secure, compliant, and efficient identity services.
Manage day-to-day IAM and PAM operations, including account lifecycle, privileged access, authentication, and threat detection processes using CrowdStrike Identity Threat Protection and Semperis Directory Services Protector.
Act as the backup to the IAM Integration & Engineering Tech Lead, supporting oversight of IAM Architects, and contributing to architectural and integration initiatives when needed.
Drive execution of Joiner-Mover-Leaver (JML) processes, privileged account controls, and threat detection playbooks to reduce risk and improve audit readiness.
Collaborate with enterprise architects, application owners and other Tech Leads to ensure IAM solutions are aligned with business and compliance needs.
Lead the adoption of Zero Trust, password less authentication, Just-in-Time access, and modern IAM/PAM practices across the enterprise.
Lead compliance activities including User Access Reviews (UAR), audit reporting, and evidence gathering to meet SOX, NIST CSF, PCI, and other regulatory requirements.
Establish and maintain operational runbooks, playbooks, and reporting mechanisms to ensure consistency, scalability, and readiness for audits and incidents.
Provide advanced escalation support for IAM/PAM issues, security incidents, and ITDR alerts, ensuring timely resolution and risk mitigation.
Mentor engineers and analysts, building technical and professional capability across the IAM organization.
Promote a culture of automation and continuous improvement.
Additional duties may be assigned as necessary to meet the ongoing needs of the organization.
Work hours may vary, and the position may require availability during off-business hours as dictated by project needs, system changes, or security events.