The Opportunity:
As a DI (Direct Import) Order Management Analyst, you will play a pivotal role in ensuring accurate, timely, and efficient processing of direct import orders. You鈥檒l support global order fulfilment, collaborating with internal and external stakeholders to execute seamless end-to-end operations.
This role is central on order processing - order intake, confirmation, release including interaction with internal partners Supply Planning and Logistics to ensure on-time delivery.
What Your Impact Will Be:
Order Management:
- Process DI orders from intake through confirmation and release with high accuracy.
- Coordinate shipment instructions, stock allocation, label ordering and timely delivery in collaboration with supply chain partners.
- Manage the order book and ensure alignment with both internal standards and customer requirements.
- Submit compliance documents and support the order commit process.
Customer Support:
- Proactively address order changes due to supply constraints or customer requests.
- Act as a point of contact for inquiries related to delivery, compliance, and fulfilment timelines.
Process Improvement:
- Identify opportunities to streamline DI order fulfilment processes and contribute to continuous improvement initiatives.
- Analyse key performance indicators (KPIs) such as order accuracy, cycle time, and OTIF (On-Time-In-Full).
- Participate in new projects and pilot programs to support growth and operational refinement.
Cross-Functional Collaboration:
- Work closely with Logistics, Supply Planning, Sales, Finance, and local fulfilment teams.
- Maintain effective communication and workflow alignment between global and regional stakeholders.