The Opportunity: The Retail Lead is located at the AG Retail NYC location and reports directly to the Department Manager. This position is responsible for assisting the retail sales manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests.
What Your Impact Will Be:
- Support the retail sales manager in all business functions including, but not limited to merchandise management, business analysis, and staff development.
- Execute supervisory duties, including floor presentation visual standards, coaching and motivating staff, monitoring business and stock levels in the department, communicating with management, maintaining communication and coaching binders, preparing staff schedule for ensuring adequate floor coverage, motivating team members to meet or exceed sales goals, tracking sales performance analyzing results for management, and delegating responsibilities to the team to improve work flow and increase staff skills.
- Leads by example by delivering exceptional and engaging customer service to ensure an excellent guest experience.
- Fulfills responsibilities of the Manager on Duty by overseeing the sales floor and solving customer service concerns as they arise.