What Your Impact Will Be:

Leadership and Team Management:

Lead, mentor, and develop a team of infrastructure operations engineers and specialists.
Foster a collaborative, high-performing, and results-oriented team culture.
Set clear performance expectations, provide regular feedback, and conduct performance reviews.
Manage team schedules, on-call rotations, and ensure adequate staffing levels.
Identify training and development needs within the team.

Infrastructure Operations and Maintenance:

Oversee the day-to-day operations, maintenance, and monitoring of all IT infrastructure components (servers, storage, network, firewalls, load balancers, etc.).
Ensure high availability, performance, and stability of critical systems and services.
Implement and enforce ITIL best practices for incident, problem, change, and configuration management.
Develop and maintain comprehensive documentation for infrastructure configurations, processes, and procedures.
Manage and optimize backup, recovery, and disaster recovery processes.
Collaborate with Design, Engineering, Capacity, Strategy, Security and Application teams

Cloud Infrastructure Management:

Manage and optimize our cloud infrastructure (e.g., AWS, Azure, GCP) for performance, cost-efficiency, and security.
Implement and maintain cloud monitoring and alerting systems.
Ensure compliance with cloud security policies and best practices.

Security and Compliance:

Collaborate with the security team to implement and maintain security policies and procedures for the infrastructure.
Ensure compliance with relevant industry regulations and standards (e.g., SOC 2, SOCr, NIST, RAP and PCI).
Participate in security audits and implement remediation plans.

Collaboration and Communication:

Collaborate effectively with other IT teams (e.g., development, security, support) and business stakeholders.
Communicate clearly and concisely with technical and non-technical audiences regarding infrastructure status, incidents, and projects.
Participate in strategic planning and contribute to the development of IT roadmaps.

Problem Solving and Incident Management:

Continuous Improvement:

Identify opportunities for process improvement and automation within infrastructure operations.
Implement solutions to enhance efficiency, reliability, and scalability.
Stay current with emerging technologies and industry trends.

Technical Expertise:

Senior Manager/Tower Lead for India-Infrastructure & Operations

Job Description