Essential Duties & responsibilities include
- Document repairs provided from multiple sources (EDVIR, walk-ups/ triage, email, technician findings, operations, maintenance software) and prioritize work accordingly.
- Maintain the local “Facility Planner” spreadsheet outlining daily workflow
- Prepare work orders in Enrich and assign tasks as needed to technicians after repairs have been approved by the Shop Supervisor and/or Service Manager
- Ensure all tasks are completed in Enrich with proper comments for each job line
- Ensure warranty claims are opened for all warrantable parts and/or repairs
- Work with Parts Dept to ensure parts are in stock and/or ordered prior to equipment arriving for PM service and/or repairs
- Assist parts Dept in sourcing parts
- Ensure part cores are returned for proper credit
- Close completed work orders after review
- Works with Outsourced Maintenance Coordinators to schedule equipment and ensures equipment gets to the required shop
- Driver & Customer Relations