The Customer Success team are trusted advisers to our customers with a core focus on helping customers realize value with their LinkedIn solutions. LinkedIn Talent Solutions empowers HR teams globally to hire, nurture and grow their talent teams by connecting our intelligence of the world of work and professionals to companies’ hiring and learning goals.
As a people manager, you will oversee a dynamic group of high-performing Customer Success Managers (CSM) dedicated to delivering exceptional post-sale implementation and advisory services for clients in China in their export business strategy. You will play a crucial role in executing our strategy to enhance customer engagement and drive the adoption of LinkedIn Talent Solutions.
Your responsibilities will include leading and mentoring your team to ensure effective implementation and advisory services, maximizing client satisfaction and value realization from LinkedIn Talent Solutions. You will develop and execute strategies that drive customer engagement and the adoption of our offerings through consulting and educational services. Close collaboration with sales and internal stakeholders, including product teams, project managers, and service delivery teams, will be essential to align customer needs with our solutions.
The position can be based in Beijing or Shanghai.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
Responsibilities: