At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
This role will be based in Omaha, NE.
Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works. We are looking for a Lead Trust Review Operations Analyst to be a critical part of keeping LinkedIn a professional and safe place.
In this role, you will be responsible for exhibiting and maintaining expertise in identifying and understanding abuse perpetrated by inauthentic entities on LinkedIn. You will be responsible for expert level account labeling, contributing to the excellence of operations, and managing special projects/initiatives to drive the business forward. You will work closely with cross functional partners to innovate and define processes and policies that will help mitigate account abuse, scams and terms of Service violations and a variety of other issues dealing with the integrity of the site.
Responsibilities:
- Weekend shift lead supporting hot button topics (HBT) rapid response, escalation triage and escalation protocol (includes mandatory schedule for working Saturday & Sunday)
- Provides guidance and feedback to junior escalation/HBT reviewers to help facilitate growth of skills and knowledge
- Collaborate and communicate effectively with executive leadership, employees and internal stakeholders such as policy, product, engineering, legal, and customer support to optimize processes, workflows, tools and systems
- Maintain and grow expertise in escalation review, trends and rapid response through proactive learning, education and trend sharing with leadership and cross functional partners
- Identify and drive key operational improvements for escalations & hot button topics to maintain and improve quality within a rapid response environment
- Working within escalations and site enforcement review queues at least 50% of time.
- Conduct investigations into metric variations and trends, including conducting complex root cause analysis on issues that result in recommendations that influence escalation prevention aligning with strategy at the company level
- Contribute to development of new processes or procedures for required analytics. Applies processes to gather, organize and review operational data/metrics
- Collaborate with team members and cross functional partners to identify, anticipate and address emerging escalations and hot button topic trends
- Calibrates with leadership & cross functional partners showing an expert level ability to justify findings and discuss mitigation strategies for complex issues
- Takes full ownership of assigned projects, identifying requirements, developing solutions, and delivering results with minimal supervision on time