This role is based in Mountain View, San Francisco or New York.
LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities, and gain insights. Our global reach means we get to make a direct impact on the worldâs workforce in ways no other company can. Weâre much more than a digital resume â we transform lives through innovative products and technology. At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works.
LinkedInâs vision is to create economic opportunity for every member of the global workforce. Our global Product Design team advances this vision through quality, inclusive design. Weâre passionate about designing an equal, fair, and accessible platform thatâs modern, engaging, and responsible.
About the Team:
The LinkedIn Business Platform powers the end-to-end purchase lifecycle for LinkedInâs online and field-sold products. It supports critical business functions across multiple customer types, geographies, and product lines. Designed for adaptability and scale, the platform serves as the foundation for seamless transactions and enables multi-dimensional growth for the company.
We're seeking a Senior Product Designer to join our LBP design team and lead design for LinkedIn's core user-facing help and concierge experiences. This is a critical backfill role that will shape how millions of members and customers get support, discover features, and unlock value across LinkedIn's products.
What this role will be working on:
You'll be responsible for designing the next generation of our help ecosystem, merging reactive support with proactive recommendations across three interconnected products:
AI Concierge: LinkedIn's unified customer engagement platform that consolidates help, support, and proactive guidance into a single conversational experience
In-Product Help 2.0 (IPH 2.0): The revamped in-product help widget featuring AI-powered search, semantic understanding, and contextual content delivery
Virtual Chat Assistant (VCA): Our AI-powered chatbot that enables self-serve support and seamless escalation to live agents
Key responsibilities:
Design end-to-end conversational experiences that seamlessly blend reactive help (search, chat, troubleshooting) with proactive nudges (recommendations, onboarding checklists, feature adoption)
Define interaction patterns for AI-powered help experiences that feel trustworthy, contextual, and effortless across desktop and mobile
Collaborate cross-functionally with PM, engineering, AI/ML, data science, and customer support teams to deliver high-impact features
Champion design quality by establishing patterns and leveraging design systems
Navigate complexity independently across multiple product surfaces (Recruiter, Sales Navigator, Learning, etc.) while maintaining ecosystem consistency
Why join the Product Design team at LinkedIn?
Learn more about our design community at design.linkedin.com
#LinkedInDesign