TSS - Mexico

As a TSS Specialist in Mexico, you play a key role in introducing and supporting Lely’s innovative robotic solutions in the local market. You are responsible for the full technical lifecycle of our systems,  from installation and commissioning to preventive and corrective maintenance. In this pioneering phase, you will be instrumental in making the first farms successful and building long-term relationships with our customers and partners.

You report to the Country Sales Lead and work closely with the local Financial Controller, FMS Advisor, and the Sales & Service Department at Headquarters in the Netherlands. As part of a starting and growing team, you help shape Lely’s technical service standards in the region.

Your main responsibilities include:

• Performing full installation and commissioning of Lely products, ensuring first-time-right start-up and customer satisfaction.
• Carrying out preventive and corrective maintenance, including system updates and optimizations.
• Providing on-site and remote support for urgent technical issues.
• Training farmers and local partners on product operation and maintenance.
• Monitoring technical performance and reporting improvement opportunities.
• Ensuring all activities comply with Lely’s safety, quality, and operational guidelines.