Technical Support Specialist (TSS) – Dairy Automation

Lely is a global leader in robotic solutions for the dairy industry. Through innovative systems such as the Lely Astronaut automatic milking system, Lely continues to shape the future of farming by improving efficiency, animal welfare, and farm sustainability.

We are seeking a professional and highly capable Technical Services Support person to strengthen our regional support structure and ensure technical excellence across our Lely Centre network. This role plays a critical part in maintaining high service standards, supporting technicians, and driving continuous improvement in system performance.

The Role

As Technical Services Support, you will be responsible for:

• Providing advanced technical support and to Lely Centres and field technicians
• Assisting with installation, commissioning, and optimisation of Lely robotic systems
• Diagnosing and resolving complex mechanical, electrical, and software issues
• Supporting system start-ups and performance optimisation on farm
• Coaching and mentoring technicians to build service capability and consistency
• Auditing installations to ensure compliance with Lely standards and specifications
• Delivering structured feedback on system performance and improvement opportunities
• Contributing to service planning and continuous improvement initiatives

This is a dynamic role requiring strong technical competence, sound judgement, and a solutions-driven mindset.