Customer Service Representative - German Speaker

We are looking for customers service representatives to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are passionate about helping customers succeed and skilled at providing clear and friendly support in both German/French and English, keep on reading, as you might be the perfect fit for this job.

The job in brief: 

Job Title -  Customer Service Representative - German Speaker
Location -  Madrid
Working model – Hybrid from Madrid, Remote from Spain
Team -  You will join the Customer Service Team in the Post Sales department
Level - Professional 
Contract -  Permanent, full time (36 h/week)

What your impact will be

• You will play a key role in creating a positive customer experience by handling inbound and outbound phone calls, emails, and live chats.
• As the primary point of contact, you will investigate, advise, and resolve both pre-sales and after-sales queries, ensuring efficient, single-contact resolution for our customer