Serve as the first point of contact for technical support via phone, email, and ticketing system.
Diagnose and resolve hardware, software, and network issues; escalate complex cases as needed.
Log and track support requests, ensuring timely updates and clear communication with clients.
Support IT equipment setup, configuration, and remote troubleshooting.
Collaborate with IT teams to enhance service quality and maintain high customer satisfaction.
Kanadevia Inova
https://careers.smartrecruiters.com/KanadeviaInova