The Account Manager is responsible for developing and maintaining strong relationships with customers while ensuring the timely and cost-effective sales & execution of service activities such as annual outages, shutdowns, spare parts, and overhauls. This role also includes driving sales of Categories 4 (mechanical retrofit projects), 5 (MRO services), 6 (Spare Parts), and 8 (Digital) service works, expanding business opportunities within these categories. Acting as the single point of contact for customers, the Account Manager coordinates with WtX Regional Management, subcontractors, and internal teams to deliver high-quality service execution. The role focuses on increasing share-of-wallet, driving long-term relationships, and ensuring commercial success.
Sales & Customer Relationship Management:
- Drive sales of Category 4, 5, 6, and 8 service works, expanding business opportunities.
- Identify and pursue new business opportunities to increase share-of-wallet with assigned customers.
- Act as the primary point of contact for customers, building and maintaining strong relationships.
- Conduct customer visits, i and sales presentations to assess needs and offer solutions.
- Lead contract negotiations and manage service agreements to ensure long-term partnerships.
- Stay informed about market trends, industry conditions, and competitor activities to drive sales strategy.
Service Execution & Project Coordination:
- Oversee the planning and execution of service projects, including outages, shutdowns, and overhauls.
- Ensure projects are completed on time, within budget, and meet quality and safety standards.
- Coordinate personnel, tools, documentation, and time schedules to ensure seamless execution.
- Work closely with Field Service and Technical Service, Warehouse & Procurement, Finance, etc. to support timely project delivery.
- Monitor financial performance, track costs, and manage milestone-based invoicing.
- Proactively identify risks and implement solutions to mitigate delays or cost overruns.
Compliance & Collaboration:
- Ensure strict adherence to QHSE (Quality, Health, Safety, and Environment) standards, internal policies, and external regulations.
- Document lessons learned from completed projects to refine and optimize future service execution.
- Analyze project performance metrics and implement best practices for operational excellence.
- Work closely with Field Service and Technical Service, other RSCs, BL WtX, BL Spare Parts, Pools, and Support Functions to ensure alignment and optimize service delivery.
Key Performance Indicators (KPIs):
- Customer satisfaction and retention.
- On-time and within budget project execution.
- Increase in service contracts and overall revenue.
- Efficiency in cost tracking, invoicing, and contract execution.
- Achievement of Order Intake (OI), Contribution Margin (CM), and Net Sales targets.
- Operational efficiency and risk management in outages and shutdowns