WHAT YOUR NEW JOB WILL BE ABOUT
Core Responsibilities (applies to all Business Solution Specialists)
As a Business Solution Specialist within LOG ART, you will:
- Ensure logistics processes are understood, documented and aligned with operational needs across Distribution Centres.
- Collect, structure and clarify business requirements, ensuring operational feasibility and cross-stakeholder alignment.
- Contribute to user stories, acceptance criteria and refinement sessions together with the Product Owner.
- Prepare and execute test cases and support User Acceptance Testing (UAT).
- Maintain documentation of processes and developed solutions.
- Participate actively in agile ceremonies within the Logistics Agile Release Train (LOG ART).
- Support implementation activities including communication, training preparation and early-life stabilisation.
- Collaborate with Product Owners, Business Process Owners (BPOs), DC stakeholders, IT teams and external suppliers.
- Travel: аpproximately 20–40 days per year
Focus area 1: Process focus – SAP EWM & Logistics Domain Expertise
If you have a Process focus, you act as the functional expert within your logistics domain. You will:
- Analyse, map and maintain detailed “as-is” and “to-be” process flows.
- Provide deep functional knowledge of SAP ERP and/or SAP EWM (or similar WMS).
- Translate operational requirements into structured input for refinement, testing and implementation.
- Create test data and perform functional, integration and regression testing.
- Support super users during UAT and ensure correct system usage.
- Provide 2nd level support for incidents, perform root cause analysis and collaborate with LOG ART teams, IT and vendors to implement sustainable fixes.
- Drive continuous improvement through bottleneck analysis and optimisation insights.
- Contribute to strengthening the SAP EWM Centre of Excellence in Bulgaria by consolidating expertise and supporting best practice across Distribution Centres.
- Primary accountability: Functional quality, system stability and process excellence.
Focus area 2: Delivery focus – Coordination & Implementation Progress
If you have a Delivery focus, you act as the structured coordinator ensuring progress and alignment. You will:
- Coordinate scope, tasks, deliverables and timelines across ART teams and DC stakeholders.
- Clarify operational requirements and ensure alignment on decisions, responsibilities and next steps.
- Support Product Breakdown and contribute to structured prioritisation together with the Product Owner.
- Align Business Solution Specialists, developers and testers on scope and dependencies.
- Follow up on implementation progress and secure timely delivery.
- Anchor implemented changes in Distribution Centre operations and ensure measurable improvements in stability and efficiency.
- Monitor post-implementation performance, collect feedback and escalate issues or improvement opportunities.
- Primary accountability: Structured delivery, stakeholder alignment and successful implementation.