Overall Purpose of the Role:
- Maintain the current IT Network infrastructure:
- WAN
- LAN
- Wireless LAN
- VoIP / PSTN connectivity
- Perimeter security and remote access
- Load balancing
- Datacentre
- Contribute to the development of the existing network and suggest ways of improving existing technology, processes and documentation.
- Travel to sites in the UK and Ireland to perform reactive and preventative maintenance as required or directed.
- Work with other teams to ensure resolution of incidents / problems, always putting the customer first.
- Work within project teams to help design, implement and operate IT projects.
- Mentor and support junior members within the team.
Main Activities and Responsibilities:
- Design and implementation of network-based IT solutions.
- Provisioning and management of Yodel鈥檚 datacentres.
- Installation and maintenance of branch office infrastructure.
- Definition of project work, including documentation and reported of project status.
- Installation, upkeep and maintenance of network cabinets and cabling.
- Configuration changes on networking equipment working within existing change processes.
- Independent pro-active monitoring and management of the network to identify and resolve potential issues as they arise.
- Independent resolution or escalation of all faults, liaising with third parties where necessary.
- To answer and resolve any support requests escalated to third-line level.
- Ensuring backups of all networking equipment.
- Liaising with suppliers and partners in the definition of projects, costing and delivery.
- Work under broad direction, capable of working without supervision. May, however, supervise the work of others.
- Inform technical stakeholders or project teams of any changes to systems or processes.
- Work across teams including Service Management, Technical Project Delivery and Solution Design ensuring excellent customer service and communication.
- Liaise with third party suppliers for solution implementation and ongoing support.
- Provide advice, support and technical expertise to own and other project teams and end users.
- Research and understand new and emerging technologies and make suggestions as to how these can be used to meet business goals.
- Liaise regularly with the Solution Design team to understand their work and the implementation pipeline.
- Proactively transition work from other teams, including Solution Design, into the Network Team.
- Provide excellent customer service to internal and external customers, including timely, professional communication.
- Resolve any incidents and requests in line within agreed service-level limits.
- Be patient, polite and approachable in all interactions with customers.