MISSION
The Vendor Performance Specialist is an imperative role that manages the Indigo compliance program and evaluates vendor performance. This is a diverse role that entails data crunching, decision making and process development; responsibilities include supporting new projects, managing strong vendor & merchant relationships, and working closely with cross functional departments.
The Specialist will analyze & evaluate the data, performing root cause analysis, registering the findings, developing recommendations, and implementing and executing solutions. This is a highly critical position and offers wide exposure to the industry and business.
KEY PERFORMANCE METRICS
- Annual target for Net Compliance Recoveries, keeping reversals at 20% target rate (with year over year improvement)
- Vendor registration completion through vendor portal within 3 business days
- Annual improvement in Perfect Order Index by category
- Maintain SLA for timely ticket resolution
KEY ACCOUNTABILITIES
Functional
- Continuous improvement and growth of Vendor Compliance Program – enhanced tracking, additional detections, insightful reporting for internal stakeholders
- Develop and maintain vendor performance scorecards to track and share overall vendor supply chain performance with vendor partners and internal stakeholders.
- Establish professional business relationships with our vendor partners, working closely with them to achieve operational excellence and ensure compliance standards are met.
- Build strong relationships with internal stakeholders to understand business challenges and opportunities.
- Work cross-functionally to continuously eliminate inefficient processes and implement new ways to enhance business operations.
- Review day-to-day operations metrics, identify areas of improvement, and make actionable recommendations.
- Support the overall strategic programs around automation of the complete vendor lifecycle
- Partner with cross-functional groups and external partners to activate and onboard new vendors, providing white glove onboarding service when needed.
- Track and manage end-to-end vendor onboarding experience on the Indigo Vendor Hub.
- Manage end-to-end projects; identify issues, gather information from various sources, analyze data, interpret patterns and trends, build models, and provide recommendations.
- Provide teams with insightful, reliable and automated reporting tools.
- Support ad-hoc data analysis & reporting requests.
- Be a champion of accurate data practices.
- Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
- Proactively identify and anticipate customer expectations and needs
- Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
- Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them
People
- Collaborate with others to drive flexible and iterative solutions, quickly and easily
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage other functions to get input
- Encourage others to freely share their point of view and be open to feedback
Cultural
- Model Indigo’s beliefs and convey a positive image in everything you do
- Celebrate diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
- Embrace, champion and influence change through your team and/or the organization
SCOPE
Reports to: Director, Strategic Sourcing & Vendor Relations
Manager once Removed (MOR): SVP, Commercial Finance & Procurement
KEY RELATIONSHIPS
Internal:
- Merchant teams (GM, Dropship, Print)
- EDI
- Supply Chain (all DCs)
- IT
- Retail
- Finance
- Master Data
External:
- Vendors
- Vendor onboarding portal provider (Apex)
- Retail Compliance Management Systems provider (SPS/Traverse Systems)
- Carrier partners