Requirements
The Switchboard Operator serves as the first point of contact for callers, providing a professional and efficient communication link between the organisation and its clients, customers, partners and any other external callers. The role involves handling incoming and telephone calls only, directing inquiries to the appropriate departments, and always delivering excellent customer service.
This is a fixed-term contract role for a period of one year.
In this role, we are looking for someone that has the charisma to talk to a variety of people calling in for any number of reasons and the initiative to then follow up in the appropriate manner.
Main Duties and Responsibilities
- Answer incoming calls promptly and courteously, using a standard greeting and ensuring a positive impression of the organisation.
- Direct calls to the correct person or department, taking accurate messages when required and ensuring timely follow-up.
- Operate switchboards and telephone systems, including handling multiple lines and transferring calls efficiently.
- Provide general information to callers regarding services, office hours, and location details.
- Record and relay messages accurately, using electronic or manual systems as appropriate.
- Assist with outgoing calls, including connecting conference calls or making external arrangements as requested.
- Maintain up-to-date internal directories and contact lists.
- Handle emergency calls according to established procedures, ensuring priority response and escalation when necessary.
- Report faults or technical issues with telephone equipment to the relevant department.
- Support administrative tasks such as updating records, filing, or basic data entry when required.